Shipping Policy

Overview

We strive to deliver your leather jacket to your doorstep as quickly and safely as possible. All orders are processed and shipped within 1-3 business days from the time of purchase, unless otherwise stated. Our goal is to ensure that your jacket arrives in pristine condition, packaged securely to avoid any damage during transit.

 

Shipping Methods and Delivery Times

We offer multiple shipping options to accommodate your needs, including standard, expedited, and express shipping. Delivery times vary depending on the shipping method selected and your location. Below are our estimated shipping times:

  • Standard Shipping (Free for Orders Over $100): 5-7 business days
  • Expedited Shipping: 3-5 business days
  • Express Shipping: 1-3 business days

Note: Delivery times are estimates and may vary depending on your location and external factors such as customs processing or carrier delays.

Shipping Destinations

We proudly ship our leather jackets worldwide. Our primary destinations include, but are not limited to:

  • United States: Nationwide shipping is available, covering all 50 states, including Alaska and Hawaii.
  • Canada: Customers in major Canadian cities and remote areas can expect delivery within 5-10 business days.
  • United Kingdom & Europe: Standard shipping typically takes 7-10 business days, depending on the country.
  • Australia & New Zealand: Delivery time is estimated between 10-15 business days for standard shipping.
  • International Shipping: For other countries, shipping times may vary. Please check at checkout for more details.

Shipping Costs

We aim to provide cost-effective shipping options for our customers:

  • Free Shipping: Available on all orders over $100 (domestic only).
  • Standard Shipping: Calculated at checkout based on your location and order size.
  • Expedited & Express Shipping: Available at an additional cost, depending on the chosen method.

Note: International orders may incur customs duties or import taxes, which are the responsibility of the customer.

Order Tracking

Once your leather jacket has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your delivery in real-time. If you do not receive a tracking number within 24 hours of your order being shipped, please contact our support team for assistance.

Processing Time

Orders are processed within 1-3 business days. During high-demand periods (such as sales events or holidays), there may be slight delays in processing. We will notify you if there are any unexpected delays with your order.

Damaged or Lost Packages

We take great care in packaging your leather jacket securely. However, in the rare event that your package is lost or arrives damaged, please notify us immediately:

  • Damaged Items: If your jacket is damaged in transit, please contact us within 48 hours of receiving the package. Include photos of the damage, and we will arrange for a replacement or a refund.
  • Lost Packages: If your package is lost or missing, please contact our support team with your order details. We will work with the carrier to resolve the issue and ensure your order is delivered.
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Customs, Duties, and Taxes

International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These fees are not included in the shipping costs and are the responsibility of the customer. We advise checking your country’s customs policies before placing an order.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO).
  • Shipping times to remote or rural areas may be longer than estimated.
  • For international shipping, certain restrictions may apply depending on your country’s laws and regulations.

Contact Us

If you have any questions about our shipping policies, feel free to contact us via email at [email protected]

Can I change my shipping address after placing an order?

We can update your shipping address if the request is made before the order is processed. Please contact us as soon as possible.

How can I track my order?

You will receive a tracking number via email once your order is shipped. Use this number to track your package online.

Do you offer free shipping?

Yes, we offer free standard shipping on all domestic orders over $200.

What should I do if my package is delayed?

If your package is delayed, please use the tracking number provided to check its status. If there are any issues, contact our support team for further assistance.

Do I have to pay customs fees for international shipping?

Yes, any customs duties or import taxes are the responsibility of the customer and vary by country.

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