Refund and Returns Policy

Our Policy

At LEATHER CELEBRITY, we are committed to ensuring customer satisfaction with every leather jacket purchase. If you are not entirely satisfied with your order, we offer hassle-free returns and exchanges to ensure you receive the best fit and product quality.

Return Policy for Leather Jackets

We want you to love your new leather jacket, but if it doesn’t meet your expectations, you may return it under the following conditions:

  • Return Period: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Custom or personalized leather jackets are not eligible for returns.
  • Packaging: Ensure that the leather jacket is returned in its original packaging, including any dust bags or boxes provided.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [insert email] with your order number and the reason for your return.
  2. Return Authorization: Once your return request is approved, we will send you a return authorization number and detailed instructions for shipping the item back to us.
  3. Ship the Item: Use a secure shipping method to send the jacket back to us. We recommend using a trackable service, as we are not responsible for lost or damaged returns.

Refund Policy for Leather Jackets

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Shipping Costs: Shipping fees are non-refundable. If you received free shipping, the original cost of shipping will be deducted from your refund.
  • Refund Denial: If the jacket is found to be worn or damaged, the refund will not be processed, and the item will be sent back to you.

Exchange Policy

If you would like to exchange your leather jacket for a different size or style, follow the steps below:

  • Contact Us: Email [email protected] with your order number and the product details for the exchange.
  • Stock Availability: Exchanges are subject to availability. If the requested item is not in stock, we will issue a refund or suggest alternative options.
  • Processing Time: Once we receive your original jacket and inspect its condition, we will process the exchange and ship the new item within 5-7 business days.

Non-Returnable Items

Please note that the following items are not eligible for returns or exchanges:

  • Custom-made or personalized leather jackets
  • Final sale or clearance items
  • Gift cards

Damaged or Defective Leather Jackets

If your leather jacket arrives damaged or defective, please notify us immediately. We offer a replacement or full refund for defective products:

  • Proof of Damage: Email us at [email protected] with your order number and photos of the damage or defect.
  • Resolution: We will arrange a replacement or refund based on the condition of the item and your preference.

Who Covers Return Shipping?

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • For size exchanges or general returns, customers are responsible for return shipping costs.
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How Long Does the Return Process Take?

From the moment you ship the jacket back, it typically takes:

  • 3-5 business days for us to receive the return.
  • 7-10 business days for refunds to be processed after the item has been inspected.

FAQ's

Can I return a leather jacket if I have worn it?

No, only unworn, unwashed leather jackets in their original condition are eligible for return.

 

How will I know if my refund is approved?

Once your return is processed, we will send you an email confirming whether the refund has been approved or denied.

Can I exchange a sale item?

No, sale items are final and cannot be exchanged or returned unless they are defective or damaged upon arrival.

 

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